Privacy policy

Who we are and what this policy covers

United Taps LLC provides ChoreoWave Editor. This policy describes the Windows and Apple Silicon Mac app and related support and beta feedback for our United States launch. It does not cover ChoreoWave Player or the broader United Taps websites, mailing lists or services.

ChoreoWave edits music on your computer. The app does not send us your music, Projects or a record of your activity. We receive support information when you choose to send it, and information that Apple or Microsoft makes available through its Store or beta service.

Your music and information on your computer

The app copies imported audio into your editable Project. Your .musicproject file contains that audio, timeline information and retained edit history. Exporting creates a separate finished MP3 at the location you choose. Original imported music files are not rewritten.

The app also keeps local settings, recent-Project information, waveform caches and recovery data. These local files can contain music, Project and song names, file locations, marker names and other information you enter. Project history may retain audio or information that is no longer visible in the current edit.

These files stay on your computer or in storage you select. If you use Dropbox, iCloud, OneDrive or another cloud-synced folder, that provider may receive and sync the files under its own terms. Sharing a Project yourself can share the audio and information retained in its history.

Local diagnostics and problem reports

ChoreoWave keeps a small, rolling technical record on your computer to help investigate faults. It includes event times, app/build and operating-system versions, platform and architecture, recent named actions, filtered error codes and references to locations in the app's own code, and process or restart events. The record is limited to 100 events and 128 KiB and can be incomplete after a crash or storage problem.

Our automatic diagnostic record excludes music, Project contents, song names, user file locations, credentials, raw error messages and memory dumps. It is not uploaded automatically.

Help → Report a Problem lets you write a description, review technical details and save a text report. Saving it sends nothing to United Taps and does not attach a song or Project. Your description is included exactly as entered, so it may contain personal information if you type it. Review the report before emailing it to us.

Information you send for support

If you contact us, we receive your email address, any name or other contact details you provide, your messages, and any reports, screenshots or attachments you send. This can include music or Project files if you choose to attach them. Send only what is needed, and remove passwords, financial details, student information and unrelated personal material.

We use this information to reply, investigate faults, provide support, improve the app and address security or legal matters. Sending a support request does not subscribe you to marketing messages or authorize automatic access to your computer.

We use Google Workspace (Gmail) to receive, store and answer support messages and attachments. Google processes this information under our applicable business agreement and its data-processing terms. Authorized United Taps staff or contractors may access only the information needed for their support work. We may also disclose necessary information to comply with a valid legal requirement or protect against fraud or security threats.

AI-assisted support

We may use third-party AI providers to help investigate technical reports or other support information you voluntarily send. This can involve supplying relevant text or screenshots to an AI service. We choose the service for the support task rather than use one fixed provider. We limit the information to what is needed and remove unnecessary identifying details where practical. Depending on the provider, applicable terms and account settings, submissions may be retained, reviewed by people or used to improve or train the provider's systems.

We do not send your music or Project files to an AI service without separate informed permission. The current app has no external AI connection for inspecting, editing or receiving your Project audio. AI-assisted support does not let an AI control your app.

You can contact us about AI use or request that we avoid it for your support case before sending information. We will explain the available support options.

Apple, Microsoft and payments

Apple and Microsoft handle their respective Store accounts, purchases, payment processing, download and update delivery, and purchase restoration. We do not receive your payment-card details or Store password from these services.

Store and operating-system services may collect their own usage, crash and device information. Store or beta services may make sales reports, crash information or feedback available to us. We use information we receive to administer access, support testing and investigate problems. Their collection, sharing settings and retention are governed by Apple's Privacy Policy and Microsoft's Privacy Statement.

How long information is kept

A support case closes when it is resolved or after 60 days without a reply from you. We may keep support messages, reports, attachments and related AI conversations after a case closes for as long as reasonably needed to provide support, investigate recurring faults, improve the app, address security issues or meet legal obligations. Case closure does not trigger automatic deletion. Requests concerning personal information are handled as described below.

Local diagnostics roll over as newer events are recorded. Projects, exports and saved report files remain in the locations you choose until you remove them. Local settings, caches and recovery files may remain until replaced or the relevant app data is removed. Uninstalling is not a guarantee that every local file or externally saved Project will be erased.

Support messages and AI submissions can remain in our provider accounts, saved conversations and backups according to the providers' terms and account settings. Closing a support case does not automatically erase those copies. Apple, Microsoft and cloud-storage providers manage information they collect separately under their own policies.

Your choices and privacy requests

You choose which music to import, where to save files and whether to email a support report or attach other material. You can use the local editor without sending us a report. Deleting local Project or recovery data can remove your work, so keep copies you need.

Email rod@choreowave.com to request access to, correction of or deletion of support information we hold about you. Depending on your state and the law that applies, you may have additional privacy rights. We may need reasonable information to verify a request. Legal obligations and the rights of others may limit what we can provide or delete. We will explain a refusal and you may ask us to review it. We will not penalize you for exercising applicable privacy rights.

We cannot remotely delete files on your computer or information held independently by your Store or cloud-storage provider. Contact those providers for requests concerning their records.

Security, advertising and tracking

We use reasonable safeguards and limit access to support information to those who need it. No storage or transmission method is completely secure. Files on your computer depend on your computer's access controls and backup or encryption settings.

ChoreoWave has no advertising network or analytics tracking SDK and does not track you across other apps or websites. We do not sell app or support personal information or share it for advertising across other businesses' services. Because the app does not perform that tracking, it does not change its behavior in response to browser Do Not Track signals. Opening a Store, cloud service or website involves that service's separate practices.

Children and student information

The app is intended for dance teachers and studio operators, not directed to children under 13. We do not knowingly collect personal information directly from children under 13. Contact us if you believe a child has sent us personal information so we can address it and remove it as appropriate under applicable law. Please avoid including identifiable student information in support requests.

Changes and contact

We will update this policy when our practices change and show the effective date on the published policy. Material changes will be communicated through an appropriate app, Store or support notice, and we will obtain consent where required. A policy change is not blanket permission for new uses of previously received information.

United Taps LLC
Email: rod@choreowave.com
Telephone: 888-210-1075
Mailing address: 1464 Madera Rd Ste N #2075, Simi Valley, CA 93065, United States